Terms of Service

1. Purpose and Definitions

These Terms set out the rights, obligations and conditions of use between users and the Moyeo service provided by Redband (a sole proprietorship, "Redband"). Moyeo provides the tools that individuals, shops, brands and teams need to promote themselves and their work. The features currently provided include content creation and scheduled publishing, comment management for connected channels and comment and DM auto-replies, performance review, and workspace collaboration.

The terms used in these Terms have the following meanings.

• Service: All of Moyeo's web services and ancillary features provided by Redband at moyeo.io and its subdomains.
• User: A person who has agreed to these Terms and uses the Service.
• Workspace: A work space where a user gathers and manages content, channels and members. Subscriptions and fees apply per workspace. However, the free trial, the number of channels on the Free plan and Free AI usage apply per account (Article 8).
• Channel: An account on an external platform, such as Instagram, Threads or YouTube, connected to a workspace.
• Content: Text, images, videos, comments and related information that a user creates or uploads to the Service, or that is imported from a connected channel.
• Subscription: A contract under which a workspace agrees to use a particular plan; a paid subscription means a subscription that requires payment.
• Notification: An in-app notification, an email, or a browser push notification the user has turned on, sent by the Service to report the processing status of a task the user requested, such as a publishing result.
• AI Suggestion: Output produced by generative AI at the user's request, such as a draft post, reply text, a refined sentence or a post topic.
• Plan Request: The procedure, before payment features are opened, by which the owner of a workspace applies to use a plan by entering the plan, billing cycle and number of channels to use.

2. Effect and Amendment of the Terms

Redband posts these Terms on the Service screens. When amending the Terms, we publish the effective date, what is changing and why, together with a comparison table showing the text before and after the change. We also notify users by account email starting 7 days before the effective date for ordinary changes, and 30 days before the effective date for changes that are unfavorable to users or material, and we post notices on the first screen before login and within the Service. For a period that has already been paid for, the conditions that applied to that period continue to apply without change.

We ask for your consent again to amended Terms the first time you use the Service after they take effect. If you do not agree, you may cancel or delete your account, and in that case we refund the fee for the remaining paid period, deducting only the days already used. The same procedure applies when we change documents attached to these Terms, such as the Payment and Refund Policy (in Korean). For changes that require separate consent under applicable law, we obtain that consent.

3. Sign-up and Account Management

Moyeo may be used by persons aged 18 or older, and children under 14 may not sign up. Users must enter accurate account information and must not sign up with another person's information or use an account without authorization. Users accept the Terms of Service and review the Privacy Policy when entering the Service after email or social account verification. Users must keep their account password and authentication methods secure, and if you discover unauthorized use, please let us know at support@moyeo.io. If a minor under 19 pays for a paid subscription without the consent of a legal representative, the minor or the legal representative may cancel that contract.

An account is for one person to sign in and use. When several people work together, each person should create their own account and be invited as a workspace member. One account can be signed in on up to 5 devices, regardless of plan. Signing in on a sixth device signs out the oldest device. When you sign in on a device we have not seen before, we send a security email to your account email. If you did not sign in yourself, sign out all other devices in security settings and change your password.

Consent to the use of personal information for marketing purposes and to receiving promotional emails is optional and separate from accepting the Terms of Service. Declining or later withdrawing consent does not restrict your use of the Service, and you can change your email preferences at any time in your account settings. For details, see the Marketing and Promotional Email Notice.

4. Workspaces and Channel Permissions

You must own the channel you connect or have lawful authority to operate that channel. When using Moyeo as a team, members can access content, comments, performance and settings according to their workspace role and per-channel permissions. Please set invitations and permissions to match each person's actual scope of work. The owner of a workspace shared with other members may need to transfer that role to another admin before deleting their account.

5. Content and External Platforms

The rights to content you create or upload belong to you or to the original rights holder. You permit Moyeo to process content only to the minimum extent necessary to perform the storage, preview, conversion, scheduled publishing and delivery to external platforms that you request.

This permission is limited to the scope and duration necessary to provide the features you request. When you delete content, the permission for that content ceases to have effect, and Redband no longer uses that content, except while backups are rotating. Redband does not acquire ownership of your content, does not use it in advertising without separate permission, and does not train AI models on your content.

You must check copyright, portrait rights, personal information and advertising disclosure obligations, and use only content you have the right to publish. Please confirm the publishing destination, content, visibility and scheduled time before requesting publication. Some tasks may be limited or delayed due to a platform's account type, permissions, API limits, media specifications or outages, and Moyeo shows the processing status and failure reasons it can confirm.

Moyeo uses YouTube API Services. By using Moyeo's YouTube integration features, you are bound by the YouTube Terms of Service, and content you upload must also comply with the YouTube Community Guidelines. The publishing screen repeats this notice before upload. Google's processing of personal information is governed by the Google Privacy Policy. When using Instagram and Threads, you must also comply with each platform's terms of use and operating policies. You can find the scope of features in the Social Channel Guide, and the data received from each platform and the purposes of its use in the Platform Data Use Notice.

5-2. AI Suggestions

Moyeo's AI writing assistant and reply suggestions operate based on generative artificial intelligence (Google Gemini API). They provide suggestions such as draft posts, reply text, sentence refinement and post topic recommendations. Before you use these features for the first time, we explain what information is sent to the AI and keep a record that you have reviewed that explanation.

AI Suggestions are output created by AI, not by a person, and are labeled "AI Suggestion" on screen. Suggestions are never published as they are. They reach an external channel only when you review and edit them and then carry out the publishing or reply sending yourself. AI can produce content that is not factual, so please always check before publishing. The user who publishes or sends an AI Suggestion is responsible for doing so. However, Redband is liable for damage caused by reasons attributable to Redband. Auto-replies do not use AI.

Redband does not use AI to automatically make decisions that have legal effect on users or a similarly significant effect. You can continue to use the other features without using the AI features. The items sent to the AI and the processing conditions are described in the Privacy Policy.

5-3. Comment and DM Auto-Replies

1. Redband provides comment auto-replies and DM auto-replies (together, "auto-replies") on the Pro and Team plans. When a comment matching conditions you set (such as keywords) is posted to Instagram and Threads channels you have connected, a comment auto-reply posts a reply using text you saved in advance or sends an Instagram private reply (DM) to the person who commented; on Threads, it can also reply to posts that mention your channel. When a DM containing a keyword you set arrives at an Instagram channel you have connected, a DM auto-reply sends a DM reply using text you saved in advance. Threads does not provide DMs, so DM auto-replies do not apply to it.
2. Each auto-reply is turned on and off directly by a member who can manage that channel's comments. Auto-replies are not sent to comments posted or DMs received before the auto-reply was turned on, and they stop immediately when turned off. Results can be viewed in the history on the auto-reply screen.
3. In accordance with platform policies, a private reply (DM) is sent only once per comment and only within 7 days after the comment was posted, and no more than once a day to the same person from the same channel. A DM reply is sent only within 24 hours after the DM was received, and no more than once every 24 hours to the same person by the same auto-reply. To use DM auto-replies, you must allow message access for connected tools in the Instagram app. If the platform does not allow it or permissions are insufficient, the message is not sent and we notify you of the result.
4. Auto-replies send the text you saved exactly as it is; AI does not create or send the text.
5. If you wish, you can append one line to private replies (DMs) and DM replies stating that the message was sent as an auto-reply. This setting is off by default.
6. Replies, private replies (DMs) and DM replies sent by auto-replies are sent by you, and you are responsible for the content of the text and its recipients. When sending advertising information for commercial purposes, you must, in accordance with Article 50 of the Act on Promotion of Information and Communications Network Utilization and Information Protection (Network Act), obtain the recipient's prior consent; display "(Advertisement)" and the sender's name and contact details at the beginning and a free method of opting out at the end; and not send such information between 9 p.m. and 8 a.m. the next day without separate consent. Do not include advertising text in mention replies posted on other people's posts.
7. You must not use auto-replies to: send advertising information without the recipient's consent; repeatedly send unrequested messages to the same person; use the information of people who comment or send DMs for other purposes, such as selling it or building advertising lists; promise rewards conditional on follows, likes and the like, or send impersonation, fraud, illegal information, disinformation, obscene material or malicious links; or violate any platform's automation or messaging policies.
8. If Redband confirms or receives a report that an auto-reply is being used in violation of law or paragraph 7, Redband may immediately stop sending from that auto-reply, and if the violation is clear or there is a risk of greater harm, Redband may restrict use or terminate the service agreement. We notify you without delay of the action taken, the reasons and how to file an objection, and if the violation is not clear, we notify you in advance and give you an opportunity to explain.
9. If, for reasons attributable to Redband, an auto-reply is not sent as you set it or is sent differently and damage results, Redband will compensate for that damage.

5-4. Personal Information Processed on Your Behalf

1. For comments, replies and mentions on channels you have connected together with their authors' display names and account identifiers, replies and DMs sent by auto-replies and their results, and received DMs checked by DM auto-replies (together, "commenter information"), you are the personal information controller and Redband processes that information as entrusted by you.
2. Redband uses commenter information only for features you request, such as viewing comments, replying, auto-replies and displaying performance, and does not use it for other purposes or provide it to third parties. Received DMs are used only to check keywords on channels where DM auto-replies are on; the message body and sender identifier are kept encrypted only until processed and are deleted within 24 hours at the latest.
3. Redband does not further entrust processing to anyone other than the processors disclosed in the Privacy Policy, and applies the security measures in the Privacy Policy equally to commenter information.
4. You can check the status of processing and, if necessary, request audit materials. Redband will respond within a reasonable scope.
5. When you disconnect a channel or delete a workspace, the information is deleted according to the standards in the Privacy Policy. If Redband violates this clause and damage results, Redband will compensate for that damage.

6. Redband's Intellectual Property

The rights to the Service and the software, screen designs, trademarks, documents and other materials included in it belong to Redband or the rightful rights holders. You may use them to the extent necessary to use the Service, and may not copy, distribute or modify them, or reverse engineer them to build a competing service, without Redband's prior consent. This clause does not affect the rights you have in your own content.

7. Prohibited Use

We do not allow posts that infringe others' rights, illegal content, impersonation and fraud, unwanted repeated sending, unlawful transmission of advertising information for commercial purposes, distribution of disinformation, fake engagement or manipulation of reactions, distribution of malicious code, or circumventing the Service's security. You must not use Moyeo for automation or data collection that a platform prohibits.

If a violation is confirmed, Redband takes the necessary action depending on its severity, from among stopping a task, limiting features, restricting use or terminating the service agreement. Except where the violation is clear or urgent security action is required, we notify you of the reason in advance and give you an opportunity to explain before taking action, and in all other cases we inform you without delay of the action taken, the reason and how to file an objection. You can request an explanation or a review at support@moyeo.io.

8. Fees and Paid Subscriptions

Moyeo offers both free and paid plans. Paid subscriptions are contracted per workspace. Fees are calculated based on the number of channels you pay for (paid plans start at 3 channels) and renew automatically on the billing cycle you choose (monthly or yearly). A change of billing cycle applies from the next renewal date, and we do not refund an already paid period in part. Before requesting payment, you can review on a single screen the selected plan, the number of channels, the service period, the final payment amount, the payment date and whether it renews automatically, and how to cancel. Free use does not turn into a paid subscription without your explicit application.

The following apply per account, not per workspace. The free trial is available once per Moyeo account. The number of channels on the Free plan is counted across all Free workspaces owned by one person. Free AI usage is counted per account of the person using AI. Creating a new workspace does not create new allowances.

If the recurring payment amount increases or a free trial ends and converts to paid billing, within 30 days before the change, we notify you of the date and time of the change, the amounts before and after the change, and the payment method, and obtain your separate explicit consent. This notice is sent by in-app notification and email no later than 7 days before the payment date, together with how to cancel or terminate and the effects of doing so. If you do not consent, we do not charge you, and you return to the Free plan on the day the existing terms end. Your data is not deleted in this case.

During the period before payment features are opened, the owner of a workspace can send a plan request by entering the plan, billing cycle and number of channels to use. Only one request per workspace can await approval at a time. If Redband approves it, we open that plan for free use until the end date we set, and if we decline it, we let you know the reason by email. This procedure involves no registration of a payment method and no charges.

You can cancel in billing settings yourself. You can choose between a cancellation that keeps the service until the end of the paid period and only stops the next payment, and an early cancellation that ends use immediately with a refund. The amount refunded on early cancellation follows the same standard for monthly and yearly billing.

Prices, trial periods, grace periods and AI usage for each plan, and the standards for subscription changes and cancellation, withdrawal of subscription (cooling-off) and refunds follow the Payment and Refund Policy (in Korean). When Redband changes features or terms of provision, we notify you of what affects your use, and for changes that require consent under applicable law, we obtain that consent.

Redband may revise its plans to reflect service operating costs, new features and changes in how the Service is used. Revisions that are unfavorable to users, such as price increases or reduced free allowances, are announced 30 days before they take effect, together with a comparison table showing the terms before and after the change. For a period that has already been paid for, the existing terms continue to apply. If the recurring payment amount increases, the consent procedure above applies.

9. Notifications

Redband notifies you of the processing status of tasks you requested, such as publishing results, through in-app notifications and email. Confirmations and answers when we receive an inquiry, and the results of processing a plan request, are sent the same way. These notifications are notices for performing the contract and are therefore separate from consent to receive advertising information, and you can adjust how you receive each type in notification settings. However, notices essential to using the Service, such as those about payments, security and account status, cannot be turned off in the app. Non-essential notification emails are limited to 20 per person per day, and any further notifications are sent only in the app and, if you have turned it on, by browser push.

Notifications are provided on a best-effort basis. Notifications may be delayed or not arrive due to the network, email receiving environment, browser settings, circumstances of external delivery providers and the like, and a delayed or failed notification does not change the actual processing result, such as whether publishing succeeded or failed. You can always check processing results in the publishing history on the Service screens.

10. Provision and Changes of the Service

Redband strives to provide the Service continuously throughout the year. However, all or part of the Service may be interrupted due to scheduled maintenance, equipment replacement, outages, or circumstances of external platforms and infrastructure providers. Redband does not guarantee an uptime level (SLA) separately from these Terms; we announce scheduled maintenance 24 hours in advance and unscheduled interruptions as soon as we confirm them.

Reasons for changing features or terms of provision, or for discontinuing the Service, are limited to changes in external platform APIs or policies, amendments to laws, and urgent security measures. Changes that reduce paid features are announced 30 days in advance, and if you do not agree and cancel, we refund the fee for the remaining paid period, deducting only the days already used.

If a user with a paid subscription cannot use the Service for 4 hours or more without prior notice for reasons attributable to Redband, we extend the service period free of charge by three times that duration. If such interruptions continue for 3 consecutive days or exceed a cumulative 72 hours in one month, the user may cancel the subscription and receive a refund of the fee for the remaining period.

If Redband discontinues the Service entirely, we notify you 30 days in advance and assist you in downloading or moving your content and publishing history until the end date. For materials without an export feature in the Service, if you request them at support@moyeo.io before the end date, Redband provides them to the extent it holds them. If the Service is discontinued, we refund in full the fee corresponding to the remaining period of any paid subscription.

11. Account Deletion and Data Handling

You can request account deletion in your account settings. For owned workspaces that have other members, you transfer the owner role to another admin, and owned workspaces you use alone go through a procedure in which they are deleted along with your account. Once the request is received, use stops and the deletion procedure for the related data proceeds. Records that must be retained under applicable law are kept only for that purpose and period. Content already published to external platforms is not deleted merely by deleting your Moyeo account. For the detailed procedure, see the Data Deletion Instructions.

12. Liability and Disputes

Redband and users are each liable, in accordance with applicable laws, for damage caused by reasons attributable to them. We do not exclude liability for Redband's intentional misconduct or gross negligence, and we do not limit liability prescribed by law in a way that is unfavorable to consumers. Moyeo does not guarantee any particular number of views, sales, follower growth or platform review outcome.

If a dispute arises, you can first request resolution through customer support. Disputes that are not resolved are governed by the laws of the Republic of Korea. Lawsuits with users who are consumers fall under the exclusive jurisdiction of the district court having jurisdiction over the user's address (or residence, if there is no address) at the time the suit is filed. If the address or residence is not clear, the Civil Procedure Act applies. Lawsuits with users who are businesses are filed with the court having jurisdiction under the Civil Procedure Act.

13. Business Information and Contact

Please send inquiries about using the Service to support@moyeo.io, and inquiries about personal information to the Chief Privacy Officer listed in the Privacy Policy.

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