Terms of Service

1. Purpose and Definitions

These Terms set out the rights, obligations and conditions of use between users and the Moyeo service provided by Redband (a sole proprietorship, "Redband"). Moyeo provides the tools that individuals, shops, brands and teams need to promote themselves and their work. The features currently provided include content creation and scheduled publishing, the AI writing assistant and reply suggestions, comment management for connected channels and comment and DM auto-replies, performance review, creating and running bio pages, and workspace collaboration.

The terms used in these Terms have the following meanings.

• Service: All of Moyeo's web services and ancillary features provided by Redband at moyeo.io and its subdomains.
• User: A person who has agreed to these Terms and uses the Service.
• Workspace: A work space where a user gathers and manages content, channels and members. Subscriptions and fees apply per workspace. However, the free trial and the channel count and AI usage on the Free plan apply per account (Article 8).
• Channel: An account on an external platform, such as Instagram, Threads or YouTube, connected to a workspace.
• Content: Text, images, videos, comments and related information that a user creates or uploads to the Service, or that is imported from a connected channel.
• Subscription: A contract under which a workspace agrees to use a particular plan; a paid subscription means a subscription that requires payment.
• Notification: An in-app notification, an email, or a browser push notification the user has turned on, sent by the Service to report the processing status of a task the user requested, such as a publishing result.
• AI Suggestion: Output produced by generative AI at the user's request, such as a draft post, reply text, edited post text or a post topic.
• Bio Page: A page, together with its subpages, that a user creates in the Service and publishes at moyeo.io/@public-handle so that anyone can view it. A bio page can contain blocks such as links, business information, reservation, inquiry, newsletter sign-up and guestbook forms, pinned reviews and recent posts.
• Visitor: A person who visits a user's bio page or leaves a submission, newsletter sign-up or guestbook entry through a form on that page. A visitor need not be a user under these Terms.
• Plan Request: The procedure, before payment features are opened, by which the owner of a workspace applies to use a plan by entering the plan, billing cycle and number of channels to use.

2. Effect and Amendment of the Terms

Redband posts these Terms on the Service screens. When we change the Terms, we publish the effective date, what is changing and why, along with a table comparing the text before and after. We do so 30 days before the effective date for changes that are unfavorable to users or material, or 7 days before for other changes, and also notify you by account email and post a notice on the first screen before login and within the Service. For a period that has already been paid for, the conditions that applied to that period continue to apply without change.

When the Terms change, we ask you to agree again the first time you use the Service after the changes take effect. If you do not agree, you may cancel or delete your account, and we refund the fee for the remaining paid period, deducting only the days already used. The same procedure applies when we change documents attached to these Terms, such as the Payment and Refund Policy (in Korean). For changes that require separate consent under applicable law, we obtain that consent.

3. Sign-up and Account Management

Moyeo may be used by persons aged 18 or older, and children under 14 may not sign up. Users must enter accurate account information and must not sign up with another person's information or use an account without authorization. After verifying with email or a social account, users agree to the Terms of Service and review the Privacy Policy when they enter the Service. Users must keep their account password and authentication methods secure, and if you discover unauthorized use, please let us know at support@moyeo.io. If a minor under 19 pays for a paid subscription without the consent of a legal representative, the minor or the legal representative may cancel that contract.

An account is for one person to sign in and use. When several people work together, each person should create their own account and be invited as a workspace member. One account can be signed in on up to 5 devices, regardless of plan. Signing in on a sixth device signs out the oldest device. When you sign in on a device we have not seen before, we send a security email to your account email. If you did not sign in yourself, sign out all other devices in security settings and change your password.

Consent to the use of personal information for marketing purposes and to receiving promotional emails is optional and separate from accepting the Terms of Service. Declining or later withdrawing consent does not limit your use of the Service, and you can change your email preferences at any time in your account settings. For details, see the Marketing and Promotional Email Notice.

4. Workspaces and Channel Permissions

You must own the channel you connect or have lawful authority to operate that channel. When using Moyeo as a team, members can access content, comments, performance and settings according to their workspace role and per-channel permissions. When inviting people or granting permissions, match them to each person's actual scope of work. The owner of a workspace shared with other members may need to transfer that role to another admin before deleting their account.

5. Content and External Platforms

The rights to content you create or upload belong to you or to the original rights holder. You permit Moyeo to process content only to the minimum extent necessary for the storage, preview, conversion, scheduled publishing and delivery to external platforms that you request.

This permission is limited to the scope and duration necessary to provide the features you request. When you delete content, the permission for that content ends, and Redband no longer uses it, except while backups are rotating. Redband does not acquire ownership of your content, does not use it in advertising without separate permission, and does not train AI models on your content.

You must check copyright, portrait rights, personal information and advertising disclosure obligations, and use only content you have the right to publish. Please confirm the publishing destination, content, visibility and scheduled time before requesting publication. Some tasks may be limited or delayed because of a platform's account type, permissions, API limits, media specifications or outages. When that happens, Moyeo shows the processing status and failure reasons it can confirm.

Moyeo uses YouTube API Services. By using Moyeo's YouTube integration features, you are bound by the YouTube Terms of Service, and content you upload must also comply with the YouTube Community Guidelines. The publishing screen repeats this notice before upload. Google's processing of personal information is governed by the Google Privacy Policy. When you use Instagram and Threads, you must also comply with each platform's terms of use and operating policies. You can find the scope of features in the Social Channel Guide, and the data received from each platform and the purposes of its use in the Platform Data Use Notice.

5-2. AI Suggestions

Moyeo's AI writing assistant and reply suggestions operate based on generative artificial intelligence (Google Gemini API). They create suggestions such as draft posts, reply text, post text editing and post topic recommendations. Before you use these features for the first time, we explain what information is sent to the AI and keep a record that you reviewed that explanation.

AI Suggestions are output created by AI, not by a person, and are labeled "AI Suggestion" on screen. Suggestions are never published as they are. They reach an external channel only after you review and edit them and then publish or send the reply yourself. AI can produce content that is not factual, so please always check before publishing. The user who publishes or sends an AI Suggestion is responsible for doing so. However, Redband is liable for damage caused by reasons attributable to Redband. Auto-replies do not use AI.

Redband does not use AI to automatically make decisions that have legal effect on users or a similarly significant effect. You can continue to use the other features without using the AI features. The items sent to the AI and the processing conditions are described in the Privacy Policy.

5-3. Comment and DM Auto-Replies

1. Redband provides comment auto-replies and DM auto-replies (together, "auto-replies") on paid plans. On the Free plan, you can use auto-replies that only send a bio page link by DM, without a public reply, within the monthly link DM limit in the Payment and Refund Policy (in Korean). When a comment matching conditions you set (such as keywords) is posted to Instagram and Threads channels you have connected, a comment auto-reply posts a reply using text you saved in advance or sends an Instagram private reply (DM) to the person who commented. On Threads, it can also reply to posts that mention your channel. When a DM containing a keyword you set arrives at an Instagram channel you have connected, a DM auto-reply sends a DM reply using text you saved in advance. Threads has no DMs, so DM auto-replies are not available there.
2. Each auto-reply is turned on and off directly by a member who can manage that channel's comments. Auto-replies are not sent to comments posted or DMs received before the auto-reply was turned on, and they stop immediately when turned off. You can see the results in the auto-reply history.
3. In accordance with platform policies, a private reply (DM) is sent only once per comment and only within 7 days after the comment was posted, and no more than once a day to the same person from the same channel. A DM reply is sent only within 24 hours after the DM was received, and no more than once every 24 hours to the same person by the same auto-reply. To use DM auto-replies, you must allow message access for connected tools in the Instagram app. If the platform does not allow it or permissions are insufficient, the message is not sent and we notify you of the result.
4. Auto-replies send the text you saved exactly as it is; AI does not create or send the text.
5. If you wish, you can append one line to private replies (DMs) and DM replies stating that the message was sent as an auto-reply. This setting is off by default.
6. Replies, private replies (DMs) and DM replies sent by auto-replies are sent by you, and you are responsible for the content of the text and its recipients. When sending advertising information for commercial purposes, you must obtain the recipient's prior consent in accordance with Article 50 of the Act on Promotion of Information and Communications Network Utilization and Information Protection (Network Act). You must display "(광고)" (Korean for "advertisement") and the sender's name and contact details at the beginning and a free way to opt out at the end, and must not send such information between 9 p.m. and 8 a.m. the next day without separate consent. Do not include advertising text in mention replies posted on other people's posts.
7. You must not use auto-replies to: send advertising information without the recipient's consent; repeatedly send unrequested messages to the same person; use the information of people who comment or send DMs for other purposes, such as selling it or building advertising lists; promise rewards conditional on follows, likes and the like, or send impersonation, fraud, illegal information, disinformation, obscene material or malicious links; or violate any platform's automation or messaging policies.
8. If Redband confirms or receives a report that an auto-reply is being used in violation of law or paragraph 7, Redband may immediately stop that auto-reply from sending, and if the violation is clear or there is a risk of greater harm, Redband may restrict use or terminate the service agreement. We notify you without delay of the action taken, the reasons and how to file an objection, and if the violation is not clear, we notify you in advance and give you an opportunity to explain.
9. If, for reasons attributable to Redband, an auto-reply is not sent as you set it or is sent differently and damage results, Redband will compensate for that damage.

5-4. Personal Information Processed on Your Behalf

1. For comments, replies and mentions on channels you have connected together with their authors' display names and account identifiers, replies and DMs sent by auto-replies and their results, and received DMs checked by DM auto-replies (together, "commenter information"), and for reservation, inquiry and newsletter sign-up submissions and guestbook entries left by bio page visitors, sending information for submission replies and newsletters, and bio page visit statistics (together, "visitor information"), you are the personal information controller and Redband processes that information as entrusted by you.
2. Redband uses commenter information and visitor information only for features you request, such as viewing comments, replying, auto-replies, displaying performance, reviewing and replying to submissions, sending newsletters and publishing guestbook entries, and does not use it for other purposes or provide it to third parties. Received DMs are used only to check keywords on channels where DM auto-replies are on; the message body and sender identifier are kept encrypted only until processed and are deleted within 24 hours at the latest.
3. Redband does not further entrust processing to anyone other than the processors disclosed in the Privacy Policy, and applies the security measures in the Privacy Policy equally to commenter information and visitor information.
4. You can check the status of processing and, if necessary, request audit materials. Redband will respond within a reasonable scope.
5. When you disconnect a channel or delete a bio page or a workspace, the information is deleted according to the standards in the Privacy Policy. If Redband violates this clause and damage results, Redband will compensate for that damage.

5-5. Bio Pages

1. You can create a bio page and publish it at moyeo.io/@public-handle. The text, photos, links and business information of a published bio page, and the reviews and guestbook entries you choose to make public, can be viewed by anyone, and you, as the user who published the bio page, are responsible for that content. You must comply with Articles 5 and 7, state the prices and conditions of goods and services and business information truthfully, and must not use a bio page to deceive visitors into providing personal information or money.
2. A public handle consists of 3 to 30 lowercase English letters, numbers, periods (.) and underscores (_), and cannot start or end with a period or contain consecutive periods. Addresses used by Service features and words reserved by Redband cannot be used. You can change your public handle up to 3 times in 30 days. For 30 days after a change, visitors arriving at the previous handle are directed to the new one and no one else can use it, and switching back to the previous handle within that period does not count toward the limit. The handle of a deleted bio page is held for 30 days so that no one can use it. Redband may ask you to change a handle that impersonates or could be mistaken for another person's trademark, trade name or name, and if you do not, Redband takes action under Article 7.
3. Anyone can report a bio page using "Report" in the share window of the public page. If Redband receives a report or finds on its own that a bio page violates the law or these Terms, Redband may take down the entire bio page or hide only the photo in question. A page that has been taken down is not shown to visitors and its forms and links stop working, and a hidden photo is not shown to visitors anywhere it is used. Redband notifies you without delay by in-app notification of the action taken and how to file an objection, explains the reason on request, and reverses the action when the violation is resolved or its judgment changes. Other procedures follow Article 7.
4. When you receive visitor information through bio page forms, you must keep to the purpose and scope of use and respond to visitors' requests for access, correction and deletion. You must not collect sensitive information such as resident registration numbers or health information, or card numbers or passwords, through forms, and you must keep downloaded visitor lists secure and delete them once their purpose is fulfilled. You can delete received submissions and newsletter recipients one at a time and guestbook entries one by one. Redband processes visitor information under Article 5-4, and passes on requests visitors send to Redband to you.
5. Newsletters are advertising information for commercial purposes. In accordance with Article 50 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, Redband automatically adds "(광고)" (Korean for "advertisement") at the start of the subject, regardless of the newsletter's language, and the sender's name and contact details and an unsubscribe link in the body, does not send between 9 p.m. and 8 a.m. the next day and postpones such sending to 8 a.m., and notifies visitors of their consent every 2 years from the date they consented. You must send newsletters only to visitors who consented through the newsletter sign-up form, keep the sender's name and contact details accurate, and not send content unrelated to the bio page they consented to.
6. If you connect visit analytics tools (GA4, Meta Pixel, Naver Analytics) to a bio page, visitors' visit information is sent directly to those businesses under your account. Redband shows the connected tools and their use of cookies at the bottom of the public page, and does not load the analytics tools for a visitor who refuses or whose browser sends a Global Privacy Control (GPC) signal. You chose this transmission, so you must take the necessary measures, such as the notices and consent required by applicable law.
7. If, for reasons attributable to Redband, a bio page is not shown as you published it or visitor information is processed incorrectly and damage results, Redband will compensate for that damage.

6. Redband's Intellectual Property

The rights to the Service and the software, screen designs, trademarks, documents and other materials included in it belong to Redband or the rightful rights holders. You may use them to the extent necessary to use the Service, and may not copy, distribute or modify them, or reverse engineer them to build a competing service, without Redband's prior consent. This clause does not affect the rights you hold in your own content.

7. Prohibited Use

We do not allow posts that infringe others' rights, illegal content, impersonation and fraud, unwanted repeated sending, unlawful transmission of advertising information for commercial purposes, distribution of disinformation, fake engagement or manipulation of reactions, distribution of malicious code, or circumventing the Service's security. You must not use Moyeo for automation or data collection that a platform prohibits.

If a violation is confirmed, Redband takes the necessary action depending on its severity, from among stopping a task, limiting features, restricting use or terminating the service agreement. Except where the violation is clear or urgent security action is required, we notify you of the reason in advance and give you an opportunity to explain before taking action, and in all other cases we inform you without delay of the action taken, the reason and how to file an objection. You can request an explanation or a review at support@moyeo.io.

8. Fees and Paid Subscriptions

Moyeo offers both free and paid plans. Paid subscriptions are contracted per workspace. Fees are based on the number of channels you pay for (paid plans start at 3 channels). Paid subscriptions renew automatically on the billing cycle you choose (monthly or yearly). A billing cycle change applies from the next renewal date, and we do not refund part of a period that is already paid. Before requesting payment, you can review on a single screen the selected plan, the number of channels, the service period, the final payment amount, the payment date and whether it renews automatically, and how to cancel. Free use does not turn into a paid subscription without your explicit application.

The following apply per account, not per workspace. The free trial is available once per Moyeo account. The channel count on the Free plan is shared across all Free plan workspaces one person owns. AI usage on the Free plan is counted per account of the person using AI. Creating a new workspace does not create new allowances.

If the recurring payment amount increases or a free trial ends and converts to paid billing, within 30 days before the change, we notify you of the date and time of the change, the amounts before and after the change, and the payment method, and obtain your separate explicit consent. This notice is sent by in-app notification and email no later than 7 days before the payment date, together with how to cancel or terminate and the effects of doing so. If you do not consent, we do not charge you, and you return to the Free plan on the day the existing terms end. Your data is not deleted in this case.

Before payment features are opened, the owner of a workspace can send a plan request by entering the plan, billing cycle and number of channels to use. Each workspace can have only one request awaiting approval at a time. If Redband approves it, we open that plan for free use until the end date we set, and if we decline it, we let you know the reason in the notification inbox and by email. This procedure involves no registration of a payment method and no charges.

You can cancel in billing settings yourself. You can choose between a cancellation that keeps the service until the end of the paid period and only stops the next payment, and an early cancellation that ends use immediately with a refund. The amount refunded on early cancellation is calculated the same way for monthly and yearly billing.

Prices, trial periods, grace periods and AI usage for each plan, the standards for subscription changes and cancellation, withdrawal of subscription (cooling-off) and refunds, and the rules for registering, benefiting from and revoking coupons follow the Payment and Refund Policy (in Korean). When Redband changes features or terms of provision, we tell you what affects your use, and for changes that require consent under applicable law, we obtain that consent.

Redband may revise its plans to reflect service operating costs, new features and changes in how the Service is used. Revisions that are unfavorable to users, such as price increases or reduced free allowances, are announced 30 days before they take effect, together with a comparison table showing the terms before and after the change. For a period that has already been paid for, the existing terms continue to apply. If the recurring payment amount increases, the consent procedure above applies.

9. Notifications

Redband notifies you of the processing status of tasks you requested, such as publishing results, through in-app notifications and email. Inquiry confirmations and answers, and plan request results, are sent the same way. These notifications are notices for performing the contract and are therefore separate from consent to receive advertising information, and you can choose how you receive each type in notification settings. However, notices essential to using the Service, such as those about payments, security and account status, cannot be turned off in the app. Non-essential notification emails are limited to 20 per person per day, and any further notifications are sent only in the app and by browser push if you have turned it on.

Notifications are provided on a best-effort basis. Notifications may be delayed or not arrive because of the network, your email environment, browser settings, external delivery providers and the like. A late or missing notification does not change the actual result, such as whether publishing succeeded or failed. You can always check processing results in the publishing history on the Service screens.

10. Provision and Changes of the Service

Redband strives to provide the Service continuously throughout the year. However, all or part of the Service may be interrupted due to scheduled maintenance, equipment replacement, outages, or circumstances of external platforms and infrastructure providers. Redband does not guarantee an uptime level (SLA) separately from these Terms; we announce scheduled maintenance 24 hours in advance and unscheduled interruptions as soon as we confirm them.

Reasons for changing features or terms of provision, or for discontinuing the Service, are limited to changes in external platform APIs or policies, amendments to laws, and urgent security measures. Changes that reduce paid features are announced 30 days in advance, and if you do not agree and cancel, we refund the fee for the remaining paid period, deducting only the days already used.

If a user with a paid subscription cannot use the Service for 4 hours or more without prior notice for reasons attributable to Redband, we extend the service period free of charge by three times that duration. If such interruptions continue for 3 consecutive days or exceed a cumulative 72 hours in one month, the user may cancel the subscription and receive a refund of the fee for the remaining period.

If Redband discontinues the Service entirely, we notify you 30 days in advance and help you download or move your content and publishing history until the end date. For materials without an export feature in the Service, if you request them at support@moyeo.io before the end date, Redband provides them to the extent it holds them. If the Service is discontinued, we refund in full the fee for the remaining period of any paid subscription.

11. Account Deletion and Data Handling

You can request account deletion in your account settings. For workspaces you own that have other members, you transfer the owner role to another admin, and workspaces you own and use alone are deleted along with your account. Once we receive the request, your use ends and we begin deleting the related data. Records that must be retained under applicable law are kept only for that purpose and period. Content already published to external platforms is not deleted merely by deleting your Moyeo account. For the detailed procedure, see the Data Deletion Instructions.

12. Liability and Disputes

Redband and users are each liable, in accordance with applicable laws, for damage caused by reasons attributable to them. We do not exclude liability for Redband's intentional misconduct or gross negligence, and we do not limit liability prescribed by law in a way that is unfavorable to consumers. Moyeo does not guarantee any particular number of views, sales, follower growth or platform review outcome.

If a dispute arises, you can first ask customer support to resolve it. Disputes that are not resolved are governed by the laws of the Republic of Korea. Lawsuits with users who are consumers fall under the exclusive jurisdiction of the district court having jurisdiction over the user's address (or residence, if there is no address) at the time the suit is filed. If the address or residence is not clear, the Civil Procedure Act applies. Lawsuits with users who are businesses are filed with the court having jurisdiction under the Civil Procedure Act.

13. Business Information and Contact

Please send inquiries about using the Service to support@moyeo.io, and inquiries about personal information to the Chief Privacy Officer listed in the Privacy Policy.

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