Social Channel Guide

1. Channel Connections and Permissions

You can manage Instagram, Threads and YouTube from one workspace. You connect each channel on the platform's official authorization screen. Moyeo never receives your passwords for those services and only does what you ask, within the permissions you grant. Verifying the channel, publishing, managing comments and viewing performance each need different permissions, and features whose permissions you do not grant may be unavailable or limited.

If a platform rejects authorization or a permission expires, you cannot publish or fetch data through that channel, so we ask you to reconnect through the notification inbox. When you reconnect, we fetch and store the channel name and profile image again and immediately resume collecting data.

Permissions Requested by Feature

We request the following permissions on the authorization screen. We do not request permissions for features you do not use, and we use granted permissions only for the purposes below.

2. From Composing to Publishing

You write the shared post text, then set the format and settings for each channel you publish to. We attempt to publish scheduled posts at the time and time zone you set, and you can check the results in the calendar and publishing history. If a combination or format is not supported or a permission is missing, we let you know before publishing or after the platform responds. Platform outages or processing delays may cause the actual publish time to differ from the scheduled time. Cancelling a schedule in Moyeo does not undo a post that has already gone out on an external channel.

For scheduled publishing, writing replies, deleting and hiding, only items you have individually approved are executed. The exception is a channel with auto-reply turned on, which automatically sends the replies you saved in advance only to new comments, mentions and DMs that arrive while it is on. Otherwise, Moyeo never publishes or replies on its own. Moyeo does not change or add to the titles, descriptions, body text or tags you enter. AI suggestions, too, go out to external channels only after you review them and publish or send them yourself.

We also report publishing results through the notification inbox, email and push notifications you turn on for each device. If you set quiet hours in notification settings, we hold email and push notifications during that time and send them when it ends. Notifications are provided on a best-effort basis. Even if a notification is late or never arrives, you can check the actual result in the publishing history.

3. Reviewing Comments and Performance Together

You can review comments and replies on your connected channels' posts in one place, and members with permission can reply or change their status. Actions such as deleting and hiding are available only to the extent each channel allows. Comment auto-reply sends the DM set in the auto-reply only to the person who left that comment. DMs received from Instagram (message identifier, sender, text and time sent) are stored encrypted only until processed, and are used only to check whether DMs to channels with DM auto-reply turned on contain a keyword. They are deleted as soon as processing ends, and also when you disconnect the channel or its permissions, delete the workspace or request data deletion through Meta. In all other cases they are deleted within 24 hours at the latest. The log of checked DMs keeps only the matched keyword and the result, without the DM text, for 30 days. On Threads, we receive the identifier, text, and author display name and handle of posts in which others mention your channel only while mention auto-reply is on, and use them to collect and show mentions and post replies. Mention logs are kept for up to 30 days.

Performance figures are based on data the platforms provide through their APIs. Depending on the query basis, collection time, available past data and API limits, they may differ from what each platform's app shows. Please also check the channel, period and refresh information on screen. We never make up values we cannot fetch. How far back you can view performance and comments depends on your plan, and YouTube performance can be viewed for the last 30 days regardless of your plan.

When you connect or reconnect a channel, we immediately start fetching posts, comments and performance, and fetch past records covering your plan's history period (the last 30 days for YouTube performance), as far as the platform allows. If you upgrade and your history period gets longer, we go on to fetch records for the added period. Performance may take several days to fill in, depending on how much the platform returns per query. In addition to automatic fetching, you can refresh manually at the interval your plan allows.

4. YouTube API Services

Moyeo uses YouTube API Services. When you use the YouTube integration features, the YouTube Terms of Service also apply, and Google's processing of personal information is governed by the Google Privacy Policy (https://policies.google.com/privacy).

Data received from the YouTube API is refreshed differently depending on its type. Performance metrics are refreshed once a day for each connected channel, and comments are refreshed by re-fetching recent activity about every 3 hours and re-fetching the entire history period once a day. For workspaces not used for more than 14 days, recent comment activity is re-fetched at intervals of up to 12 hours. When the entire history period is re-fetched, videos whose comment count has not changed may be skipped for up to 7 days. Channel information such as channel name, handle, profile image and description is received and stored when you connect or re-authorize the channel, and refreshed by re-fetching about every 3 days. When we re-fetch the entire history period and find that a comment was deleted on YouTube, we erase its text immediately and delete its record within one day. Comments that have not been re-fetched for 30 days are deleted. Video information is re-fetched starting 27 days after it was last checked, and videos that have been deleted or could not be checked for 30 days are deleted together with their related performance data. Performance metrics and viewer aggregates received from YouTube Analytics are kept only for the last 30 days regardless of your plan, and performance metrics older than 30 days are deleted even while the channel stays connected. YouTube performance is shown exactly as YouTube provides it; we do not combine it with figures from other channels or platforms or calculate new values such as changes from or comparisons with a previous period. If you disconnect a channel, delete a workspace or delete your account, we delete the related data stored by Moyeo and ask Google to revoke the authentication token.

If you disconnect a channel, delete your account, or request deletion in the Moyeo app, we delete the YouTube data stored by Moyeo within 7 days; if you revoke Moyeo's access in your Google Account security settings, we delete it within 30 days. The same deadlines apply to data of channels that can no longer be fetched because token refresh failed.

When a post includes a YouTube channel, its confirmation screen also shows a statement confirming that the content you upload complies with the YouTube Terms of Service and the Community Guidelines. Before uploading, please make sure it does not infringe anyone else's copyright or personal information.

You can revoke Moyeo's access yourself in Manage third-party apps with account access in your Google Account. Deleting data in Moyeo does not delete videos or comments published on YouTube. The data we receive under each permission and how we use it are described in the Platform Data Use Notice.

5. Content Rights and Usage Standards

Please publish only content for which you hold the copyright and portrait rights, and follow the labeling required for advertising, sponsored and synthetic content. You may not use Moyeo for impersonation, spam, illegal content, fake engagement manipulation, or collecting personal information without permission. When you give members access, that channel's information and content are shared with them within the scope of their work.

Moyeo is an independent service and is not operated or officially endorsed by Meta or Google. Each platform's terms and policies also apply, including the Instagram Terms of Use, Threads Supplemental Terms, YouTube Terms of Service and Google Privacy Policy.

6. Disconnection and Deletion

You can disconnect a channel in the workspace's channel settings. When you do, we cancel that channel's schedules and delete the stored authentication credentials, that channel's scheduling and publishing records (including platform post identifiers and links), the post lists, comments, performance and media reference data fetched from it, the auto-replies you created and their logs, and AI suggestions made using that channel's data. Where possible, we also ask the platform to revoke the authentication token.

Posts you wrote in Moyeo and the photos and videos you uploaded stay. Photos and videos not used in other posts are deleted after your plan's retention period. Posts that were scheduled only for that channel or failed to publish move to drafts, and posts published only to that channel move to archived. Once deletion is complete, you can connect the same channel again, and we fetch its comments and performance again within your plan's history period.

You can revoke any app permissions left on the platform side in each platform's settings. For Instagram, remove Moyeo under Settings > Website permissions > Apps and websites in the Instagram app; for Threads, remove Moyeo under website permissions in the Threads app settings; for YouTube, in Manage third-party apps with account access in your Google Account. To delete related data stored in Moyeo, please follow the Data Deletion Instructions. Content already published on external platforms must be deleted separately.

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