Need help?
If you are logged in, you can contact us directly in the app. In a workspace, click "모여에 문의하기" (Contact Moyeo) in the account menu at the bottom of the sidebar. On screens without a sidebar, click the question mark button at the bottom right. In the contact window, choose a type, write your message (10 to 2,000 characters) and send it.
If you can't log in or prefer email, write to support@moyeo.io. Including your sign-up email, the screen where the problem happened, when it happened and any error message on screen helps us look into it faster. Please do not send passwords, verification codes, access tokens or card information.
How Inquiries Are Handled
The types you can choose in the contact window are as follows.
| Type | Choose this when |
|---|---|
| Account | Login, password, social login connections, account deletion and personal information requests |
| Billing and plans | Choosing and changing plans, billed amounts, refunds, plan requests |
| Channel connection | Connecting Instagram, Threads or YouTube and permissions, disconnecting |
| Publishing and scheduling | Writing and scheduling posts, publishing failures, comments and replies |
| Bug report | A screen freezes or values look wrong |
| Feature suggestion | Features you would like or ideas for improvement |
| Other | Any other inquiry not listed above |
When you send an inquiry, we also receive the screen you sent it from, your browser information and the service version. We don't store the email address and name for our reply in the inquiry record; we read them from your account. We reply to your account email and aim to respond within 2 business days.
We keep inquiry records for 3 years in case the same problem comes up again, then delete them. For details, see the Privacy Policy.
If you find a security vulnerability, please report it to support@moyeo.io instead of using the contact window. We will review it and let you know the outcome. Details are in the Security Overview.
Payments and Refunds
You can check the current billed amount and payment status on your workspace's billing settings screen. You can cancel early, including cooling-off withdrawals, yourself in billing settings. For incorrect charges, duplicate charges and other refunds, choose "결제·요금제" (Billing and plans) in the in-app contact window or email support@moyeo.io. For the rules that apply, see the Payment and Refund Policy (in Korean).
Personal Information and Data Deletion
You can request access to, correction, deletion or suspension of processing of your personal information at matthew@moyeo.io or support@moyeo.io. Also see the Data Deletion Instructions for ways you can handle this yourself.
Policies
Business Information
| Item | Details |
|---|---|
| Business name | 레드밴드 |
| Representative | 김용민 |
| Business registration number | 309-08-95749 |
| Mail-order business registration number | 2026-서울강동-0281 |
| Address | 서울특별시 강동구 상암로 11, 113동 2002호 (암사동, 선사현대아파트), 05240 |
| Phone | 010-5877-8951 |
| Customer support email | support@moyeo.io |
| Representative email | matthew@moyeo.io |
| Hosting provider | Amazon Web Services, Inc., Cloudflare, Inc. |
Revision history
| Effective date | Changes |
|---|---|
| 2026-10-15 (current version) | Aligned menu and document names with the app, matched how to request refunds with the Payment and Refund Policy (early cancellation in billing settings, other refunds via in-app contact or email), and simplified wording |
| 2026-09-23 | Initial version |