Need help?
If you are logged in, you can contact us directly in the app. In a workspace, click "Contact us" in the account menu at the bottom of the sidebar; on screens without a sidebar, click the floating question mark button at the bottom right. Choose a type in the contact window and send a message of at least 10 and up to 2,000 characters, and your inquiry will be received.
If you cannot log in or prefer email, please write to support@moyeo.io. It helps us investigate if you include your sign-up email, the screen where the problem occurred, when it happened and any error message shown on screen. Please do not send passwords, verification codes, access tokens or card information.
How Inquiries Are Handled
The types you can choose in the contact window are as follows.
| Type | Choose this when |
|---|---|
| Account | Login, password, social login connections, account deletion and personal information requests |
| Billing and plans | Choosing and changing plans, billed amounts, refunds, plan requests |
| Channel connection | Connecting Instagram, Threads or YouTube and permissions, disconnecting |
| Publishing and scheduling | Writing and scheduling posts, publishing failures, comments and replies |
| Bug report | A screen freezes or values look wrong |
| Feature suggestion | Features you would like or ideas for improvement |
| Other | Any other inquiry not listed above |
When you send an inquiry, the screen you sent it from, browser information and the deployed service version are sent along with your message. The email address and name used for our reply are not stored separately in the inquiry record but are read from your logged-in account information. We send replies to your account email and aim to respond within 2 business days.
Inquiry records we receive are kept for 3 years so we can check them if the same problem recurs, and are then deleted. For detailed processing standards, see the Privacy Policy.
If you find a security vulnerability, please report it to support@moyeo.io instead of using the contact window. We will review it and let you know the outcome. Details are in the Security Overview.
Payments and Refunds
You can check the current billed amount and payment status on your workspace's billing settings screen. Please submit requests for withdrawal of subscription (cooling-off), incorrect charges, duplicate charges and refunds to support@moyeo.io. For the applicable standards, see the Payment and Refund Policy (in Korean).
Personal Information and Data Deletion
You can request access to, correction, deletion or suspension of processing of your personal information at matthew@moyeo.io or support@moyeo.io. Also see the Data Deletion Instructions for ways you can handle this yourself.
Policies
Business Information
| Item | Details |
|---|---|
| Business name | 레드밴드 |
| Representative | 김용민 |
| Business registration number | 309-08-95749 |
| Mail-order business registration number | 2026-서울강동-0281 |
| Address | 서울특별시 강동구 상암로 11, 113동 2002호 (암사동, 선사현대아파트), 05240 |
| Phone | 010-5877-8951 |
| Customer support email | support@moyeo.io |
| Representative email | matthew@moyeo.io |
| Hosting provider | Amazon Web Services, Inc., Cloudflare, Inc. |
Revision history
| Effective date | Changes |
|---|---|
| 2026-09-23 (current version) | Initial version |