Data Deletion Instructions

To delete your Moyeo account

After logging in, choose "Delete account" under Settings > Security and complete identity verification as instructed. If you own a workspace shared with other members, you must first transfer the owner role to another admin. If you own a workspace you use alone, you can delete your account after reviewing what will be deleted with it.

Once we receive the request, you are logged out of all devices right away, and we delete your data in the following order.

1. Remove your workspace memberships.
2. Delete the owned workspaces you chose to delete together.
3. Settle payment and billing relationships of the deleted workspaces.
4. Release usage marks on files you uploaded, such as your profile image.
5. Disconnect Google and Kakao logins and request each service to unlink.
6. Delete received notifications, notification email delivery records and push notification subscriptions for all registered devices.
7. Remove linking information in payment records that points directly to your account.
8. Revoke authentication methods such as your password.
9. Delete login sessions and device records.
10. Delete identifying information in your profile such as name and image.
11. Pseudonymize information in security activity records that identifies who performed each action.
12. Mark the account as deleted and remove its email address.

Each step starts only after the previous one finishes, so deletion may finish some time after we receive the request. To check the status or whether deletion is complete, contact support@moyeo.io. If you are logged in, you can also open the contact window from "모여에 문의하기" (Contact Moyeo) in the account menu at the bottom of the workspace sidebar or from the question mark button on screen.

Our operational goal is to complete the steps above as soon as possible after we receive an account deletion request, and no later than 7 days. Saturdays, Sundays and public holidays count toward this period. If processing is delayed, we retry the failed step, and you can check the progress and completion through customer support.

To turn off browser push notifications only

You can turn off push notifications for each device in the device list in notification settings. When you turn them off, we immediately delete that device's subscription information (delivery endpoint and encryption keys) and stop sending push notifications. You can also revoke this site's notification permission in your browser settings. In that case, we discard the subscription as soon as the next delivery attempt shows it is no longer valid. Turning off push does not affect your notification inbox or notification emails.

To delete only a connected channel's information

Disconnect the channel in the workspace's channel settings. We then stop tasks that use that connection and cancel that channel's schedules. We delete the stored connection information, that channel's scheduling and publishing records (including platform post identifiers and links), the post lists, comments, mentions, performance and media reference data fetched from it and received DM records, the auto-replies you created and their logs, and AI suggestions made using that channel's data, and where possible ask the platform to revoke the authentication token. Posts written in Moyeo remain, and their photos and videos remain in the library. Posts that were scheduled only for that channel or failed to publish move to drafts, posts published only to that channel move to archived, and photos and videos follow the retention rules in the Privacy Policy. Posts already published on the platform are not deleted. Once deletion is complete you can connect the same channel again, and reconnecting fetches comments and performance again within your plan's history period. Deleting your own account does not delete a workspace owned by someone else. What you can do depends on your permissions for the channel and workspace.

To delete a bio page and visitor information

You can delete a page on the bio page management screen (workspace owners and admins). Deleting it closes the public page immediately and immediately deletes the submissions, guestbook entries, newsletter sign-up contacts and records of newsletters sent, reports, pinned reviews and visit aggregates of that page, and newsletters not yet sent are not sent. Received submissions and newsletter recipients can be deleted one at a time and guestbook entries one by one (by any workspace member). The name, contact details and content of a deleted submission are erased immediately so they cannot be restored, and only the consent record without contact details and the fact of deletion remain. Comments pinned as reviews are removed from the public page when you unpin them. If you delete a workspace you use alone or delete your account, the bio pages in it are deleted in the same way. The public handle of a deleted page is held for 30 days so no one can use it, and is then made available again.

If you left information on a bio page as a visitor

• Newsletters: Clicking "Unsubscribe" at the bottom of a newsletter you received and confirming, or using your mail app's unsubscribe button, stops newsletters from that bio page and immediately deletes the email and name you left. You do not need a Moyeo account.
• Reservation and inquiry submissions and guestbook entries: Please first ask the owner of that bio page to delete them. The owner can delete them right away on the management screen. If you cannot reach the owner or asking directly is difficult, email support@moyeo.io with the subject "Bio Page Data Deletion Request" and tell us the bio page address (starting with moyeo.io/@), the date you left the information, and the email or phone number you used. Redband passes the request on to the bio page owner and, after verifying your identity through the contact details you left, informs you of the result.
• Even without a request, submissions are deleted at the earlier of 180 days after processing ends or 365 days after receipt, and guestbook entries that were not approved are deleted after 30 days.

If you cannot log in or need a separate deletion

Email support@moyeo.io with the subject "Personal Data Deletion Request" and tell us your sign-up email, the target channel or workspace, and the scope of information to delete. If you can log in, you may also send the same details with the "Account" type in the contact window opened with "모여에 문의하기" (Contact Moyeo) in the account menu or the question mark button. We verify your identity and permissions as needed, then let you know what we processed and the result. Do not send passwords, channel access tokens or card information. People without a Moyeo account, such as comment authors, can also request deletion of their own information.

If you made a request via Instagram or Threads

If you make a request through Meta's app data deletion feature, Moyeo verifies the forwarded request and deletes the data. You can check the status with the confirmation code and status check link that Meta shows you. If the status link has expired or you cannot check the status, please send the confirmation code to support@moyeo.io. We recommend keeping the confirmation code to yourself.

You can remove app permissions remaining on the platform side yourself. For Instagram, remove Moyeo under Settings > Website permissions > Apps and websites in the Instagram app; for Threads, remove Moyeo under website permissions in the Threads app settings.

To revoke Google and YouTube permissions

You can remove Moyeo's access in Manage third-party apps with account access in your Google Account. You can request deletion of information stored in Moyeo yourself by disconnecting the channel. To make a separate deletion request or ask about the result, email support@moyeo.io.

If you disconnect Google Sign-In in Moyeo or delete your account, the connection record kept by Moyeo is deleted. However, because Moyeo does not store the token used for Google Sign-In, we cannot confirm on your behalf that the app permission on the Google account side has been revoked. Please revoke it yourself on the page above. For YouTube channel connections, Moyeo asks Google to revoke the authentication token.

If you disconnect a channel, delete your account, or request deletion in the Moyeo app, we delete the YouTube data stored by Moyeo within 7 days; if you revoke Moyeo's access in your Google Account security settings, we delete it within 30 days.

Deleting data in Moyeo does not delete videos or comments on YouTube. Please manage your YouTube content directly on YouTube.

To unlink Kakao

You can disconnect Kakao Login under "Login methods" in Settings > Security. If you delete your Moyeo account, Redband asks Kakao to unlink, removing the connection between Moyeo and your Kakao account. If the unlink result cannot be confirmed, you can unlink it yourself under connected services management in your Kakao account settings. Disconnecting in Moyeo does not delete your Kakao account.

Records that may remain after deletion

Transaction and dispute records that must be preserved under applicable laws are kept for the relevant period for limited purposes. To apply the plan's channel count limit, a record indicating which channels a workspace first connected remains, even after the channel is disconnected, for as long as the workspace exists. Consent records of bio page visitors' submissions and newsletter sign-ups (without contact details) remain for 1,095 days, bio page change records for 2 years (operator take-down and restore records for 3 years), and sending records of emails already sent until 30 days after sending. Records used for error recovery and for confirming deletion results have direct identifiers removed or are kept only to the extent necessary. Moyeo cannot delete content made public on external platforms before deletion in Moyeo, or copies lawfully kept by other users. For detailed retention criteria, please see the Privacy Policy.

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